Institutional Entrepreneurship in the Platform Economy: How Uber Tried (and Failed) to Change the Dutch Taxi Law
- • Platform innovation often conflicts with existing regimes prompting the contestation of institutions.
- • The theoretical lens of institutional work lends itself well to analyze a platform’s strategies to institutionalize its innovation.
- • We conduct a case study of Uber as an institutional entrepreneur and its failure to get its controversial UberPop service institutionalized in The Netherlands.
- • The institutional dynamics of platform innovation are typically driven by pragmatic legitimacy.